Analisis pengukuran kinerja di Mall Pelayanan Publik Bone Bolango menggunakan metode balanced scorecard

Authors

  • Difa Nurul Asyifah Nadjamuddin Universitas Negeri Gorontalo
  • Idham Halid Lahay Universitas Negeri Gorontalo, Indonesia
  • Hendra Uloli Universitas Negeri Gorontalo, Indonesia

DOI:

https://doi.org/10.31004/jutin.v8i1.39841

Keywords:

Performance Measurement, Balanced Scorecard, AHP, Public Service mall

Abstract

Services to the community can be categorized as effective and efficient if the community gets easy service with short, fast, precise and satisfying procedures. However, the reality in the field is not as expected. Therefore, it is very important for the management of the Public Service Mall to evaluate its employees, to improve the quality of services provided to the community. This study aims to analyze and measure the performance of the Bone Bolango Public Service Mall office using the Balanced Scorecard method integrated with the AHP method. Based on the results of performance measurements at the Bone Bolango Public Service Mall using the Balanced Scorecard, the Financial Perspective in 2022 has a budget of Rp. 3,858,495,244 and a budget realization of Rp. 3,207,456,588 and in 2023 have a budget of 3,266,721,230 and a budget realization of Rp. 3,118,145,314

References

Pantalisa, K., Rantelangi, C., & Kumawardani, N. (2015). Analisis Balanced Scorecard Sebagai Alat Pengukuran Kinerja Pada CV YAMAHA SINAR UTAMA HIDAYATULLAH SAMARINDA. Akuntabel, 12(2), 176–183.

Prabandari, K. A. T., & Asri Dwija Putri, I. G. A. M. (2019). Kinerja Dinas Kependudukan dan Pencatatan Sipil Kabupaten Klungkung berdasarkan Metode Balance Scorecard. E-Jurnal Akuntansi, 29(3), 997–1011.

Pusparani, M. (2021). Faktor Yang Mempengaruhi Kinerja Pegawai (Suatu Kajian Studi Literatur Manajemen Sumber Daya Manusia). Jurnal Ilmu Manajemen Terapan, 2(4), 534–543.

Saputra, L. A., & Nurhidayati, N. (2022). Analisis Pengukuran Kinerja Dengan Metode Balance Score Card (BSC) Pada PT. Maura Abadi– Lombok. Business Management, 1(1), 82–88.

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Published

2025-01-13

How to Cite

Nadjamuddin, D. N. A., Lahay, I. H., & Uloli, H. (2025). Analisis pengukuran kinerja di Mall Pelayanan Publik Bone Bolango menggunakan metode balanced scorecard. Jurnal Teknik Industri Terintegrasi (JUTIN), 8(1), 501–507. https://doi.org/10.31004/jutin.v8i1.39841

Issue

Vol. 8 No. 1 (2025): January

Section

Articles of Research

License

Copyright (c) 2025 Difa Nurul Asyifah Nadjamuddin, Idham Halid Lahay, Hendra Uloli

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

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