FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN BPJS DALAM PELAYANAN KEPERAWATAN DI RUANGAN RAWAT INAP KELAS III RSUD ROKAN HULU

Authors

  • Devina Yurustin S1 Kesehatan Masyarakat, Universitas Pahlawn Tuanku Tambusai

DOI:

https://doi.org/10.31004/prepotif.v6i1.26526

Keywords:

Patient Satisfaction BPJS, Nursing Services

Abstract

The quality of health services can influence patient satisfaction. The factors that influence patient satisfaction are physical facilities, reliability of staff, responsiveness of staff, attention of staff, and guarantees. Various facts show that there are serious problems in the quality of health services in Indonesia. This means that there is no best quality control system that can be implemented. The aim of this research is to determine the factors related to BPJS patient satisfaction in nursing services in class III inpatient rooms at Rokan Hulu Regional Hospital. This type of research is analytical with a cross sectional design. The population in the study were all BPJS patients in Class III Inpatient Rooms at Rohul Regional Hospital, totaling an average of 171 people with a sampling technique using Purposive Sampling. Data collection tools use questionnaires and checklist sheets. The data analysis used in this research is univariate and bivariate analysis. There is a relationship between the factors of nurse reliability, nurse responsiveness and nurse attention with BPJS patient satisfaction in nursing services in class III inpatient rooms at Rohul Regional Hospital. It is hoped that the Rokan Hulu Regional Hospital will monitor and evaluate the performance of nurses and hold training to improve the Human Resources (HR) of nurses so that they can increase the competency of nurses to provide satisfaction to patients who receive nursing services.

References

Al-Assaf, A.F, (2009). Mutu Pelayanan Kesehatan. EGC : Jakarta

Ariani, D, (2013). Kuesioner Penelitian ; Hubungan Mutu pelayanan Keperawatan Dengan Kepuasan Pasien Rawat Jalan RSUD Dr ACHMAD MOCHTAR Bukittinggi

Arikunto, S, (2010). Prosedur Penelitian ; suatu pendekatan Praktik. PT. Rieneka Cipta : Jakarta

Azwar, A, (2011). Pengantar Administrasi Kesehatan. Edisi Ketiga. Binarupa Aksara : Jakarta

Depkes RI, (2004). Kebijakan dasar Puskesmas (Menuju Indonesia Sehat 2010).

Keputusan Menteri Kesehatan RI Nomor 128/MENKES/SK/II/2004

Direktorat Jenderal Bina Kesehatan Masyarakat. Jakarta

_________, (2004). Sistem Kesehatan Nasional. Jakarta

Dasrimon, (2006). Kiat Meningkatkan Mutu Pelayanan Keperawatan, Ganesha : Jakarta 2006.

Gamrin, dkk, (2008). Faktor-faktor yang Mempengaruhi Mutu Pelayanan Kesehatan. Bandung Unpad.

Gaffar, (2013). Mutu Pelayanan Kesehatan Publik, Binarupa Aksara : Jakarta

Gerson, R, (2010). Mengukur Kepuasan pelanggan. PPM : Jakarta

Hidayat, A, (2007). Metode Penelitian Keperawatan Dan Teknik Analisis Data. Jakarta : Salemba Medika

Hamdani, (2006). Faktor-faktor yang berhubungan dengan kepuasan pelayanan kesehatan, htpp://word press.jakarta,2006.

Hasan, I, (2009). Analisis Data Penelitian dengan Statistik, Bumi Aksara : Jakarta

Kotler, P, (2004). Manajemen Pemasaran. Edisi Milenium, PT. Indeks Kelompok Gramedia : Jakarta.

Manurung, I, dkk, (2012). Gambaran Tingkat Kepuasan Pasien Terhadap Pelayanan Kesehatan di Puskesmas Pasundan Kota Bandung Tahun 2012. Ilmu Keperawanan Universitas Padjajaran Bandung, Jawa Barat. http://journals.unpad.ac.id/ejournal/article/2012. diakses tanggal 20 Des 2015

Muninjaya, (2004), Manajemen Kesehatan. Edisi 2 Buku Kedokteran EGC : Jakarta

Nursalam, (2008). Konsep dan Penerapan Metodologi Penelitian Ilmu Keperawatan. Pedoman dan Skripsi, Tesis dan Instrumen Penelitian Keperawatan. Edisi kedua. Jakarta: Salemba Medika

Rangkuti, F, (2006). Teknik Mengukur dan Strategi Meningkatkan Kepuasan Pelanggan. PT Gramedia Pustaka Utama : Jakarta

Riyanda, (2014). Prokontra Pelayanan BPJS, http://Journal Kesehatan Masyarakat, Edisi 07 : Jakarta 2014

RSUD Rokan Hulu, (2015). Data Jumlah Pasien BPJS ruang rawat Inap kelas III : RSUD Rohul

SKN, (2004). Pengertian Kesehatan Menurut SKN. http:// pengertian-kesehatan/2004. diperoleh tanggal 1 Januari 2016

Sugiyono, (2007). Metodologi Penelitian Bisnis. CV. Alfabeta : Bandung

Sulastomo, (2007). Manajemen Kesehatan. PT. Gramedia Pustaka Utama : Jakarta

Downloads

Published

2024-03-12

How to Cite

Yurustin, D. (2024). FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN BPJS DALAM PELAYANAN KEPERAWATAN DI RUANGAN RAWAT INAP KELAS III RSUD ROKAN HULU. PREPOTIF : JURNAL KESEHATAN MASYARAKAT, 6(1), 997–1002. https://doi.org/10.31004/prepotif.v6i1.26526

Issue

Vol. 6 No. 1 (2022): April 2022

Section

Articles

License

Copyright (c) 2024 Devina Yurustin

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).