PENGGUNAAN BALANCED SCORECARD (BSC) PADA ORGANISASI RUMAH SAKIT: A SYSTEMATIC LITERATURE REVIEW

Authors

  • Ronita Sitanggang Program Studi Magister Administrasi Rumah Sakit, Fakultas Kesehatan Masyarakat Universitas Indonesia, Depok, Indonesia
  • Adang Bachtiar Program Studi Magister Administrasi Rumah Sakit, Fakultas Kesehatan Masyarakat Universitas Indonesia, Depok, Indonesia
  • Puput Oktamianti Program Studi Magister Administrasi Rumah Sakit, Fakultas Kesehatan Masyarakat Universitas Indonesia, Depok, Indonesia

DOI:

https://doi.org/10.31004/prepotif.v7i1.12347

Keywords:

Balanced Scorecard, Kinerja, Organisasi, Rumah Sakit

Abstract

Rumah Sakit merupakan institusi pelayanan kesehatan yang menyelenggarakan pelayanan kesehatan perorangan secara paripurna dan menyediakan pelayanan rawat inap, rawat jalan, serta gawat darurat. Salah satu faktor penting agar pengelolaan rumah sakit dapat berjalan dengan efisien adalah pengukuran kinerja SDM menggunakan metode terstruktur seperti Balanced Scorecard (BSC). Balanced scorecard merupakan alat pengendalian yang komunikatif dan memungkinkan untuk meningkat nilai organisasi serta bertujuan untuk membangun keseimbangan di organisasi dalam jangka waktu yang panjang. Tujuan dari penelitian ini adalah untuk menganalisis hasil dari penerapan balanced Scorecard yang dilakukan oleh  Rumah Sakit pada beberapa negara. Metode penelitian yang digunakan adalah tinjauan literatur sistematis (systematic literature review) dengan menggunakan PRISMA sebagai kerangka kerja. Pencarian artikel ilmiah melalui ProQuest, PubMed dan Scopus. Didapatkan 541 artikel ilmiah kemudian dilakukan seleksi sehingga didapatkan 5 artikel ilmiah yang peneliti review. Berdasarkan review yang telah dilakukan dapat disimpulkan bahwa balanced scorecard pada organisasi rumah sakit memiliki peranan yang sangat penting dan berdampak positif bagi perkembangan organisasi. Berdasarkan artikel ilmiah yang diteliti didapati bahwa penggunaan balanced scorecard memungkinkan organisasi rumah sakit untuk memenuhi kebutuhan dan harapan dari stakeholder, memampukan organisasi untuk mengukur kinerja dan memastikan organisasi mampu bersaing namun diperlukan pengembangan kerangka balanced scorecard sebagai adaptasi dari perkembangan organisasi rumah sakit.

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Published

2023-12-20

How to Cite

Sitanggang, R. ., Bachtiar, A. ., & Oktamianti, P. . (2023). PENGGUNAAN BALANCED SCORECARD (BSC) PADA ORGANISASI RUMAH SAKIT: A SYSTEMATIC LITERATURE REVIEW. PREPOTIF : JURNAL KESEHATAN MASYARAKAT, 7(1), 197–206. https://doi.org/10.31004/prepotif.v7i1.12347

Issue

Vol. 7 No. 1 (2023): APRIL 2023

Section

Articles

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Copyright (c) 2023 Ronita Sitanggang, Adang Bachtiar, Puput Oktamianti

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