N. . Prawasari, A. . Pakiding, D. D. . Ridwan, R. D. N. . Istyana, and M. . Veranita, “BUSINESS PROCESS REENGINEERING IN HOSPITALS : A LITERATURE REVIEW OF IMPROVING EFFICIENCY AND EFFECTIVENESS OF HEALTH SERVICES”, PREPOTIF, vol. 8, no. 2, pp. 4510–4517, Aug. 2024.