FAKTOR - FAKTOR YANG MENYEBABKAN KETIDAK PUASAN PASIEN BPJS (JAMKESDA) TERHADAP PELAYANAN BPJS DI POLIKLINIK RSUD TALUK KUANTAN TAHUN 2017

Authors

  • Nany Librianty

DOI:

https://doi.org/10.31004/prepotif.v2i2.257

Keywords:

Referral System, Speed of Giving Response, Cost Medication and BPJS Service Satisfaction

Abstract

JAMKESMAS is a Community Health Insurance initiated by former health minister Siti Fadilah Supari, initially pioneering the implementation of a free health service program for the poor. The government began running a free health care program for the poor in 2005. At that time the program was called poor community health insurance (Askeskin). This study uses a type of analytical design with cross sectional approach. Data collection and interviews using questionnaires. Data is analyzed by univariate and bivariate. This research was conducted at Taluk Kuantan General Hospital with a sample of 57 people taking treatment using a BPJS card (JAMKESDA), the results showed a relationship of referral system factors with BPJS service satisfaction, a relationship between speed factor responses and BPJS service satisfaction, a relationship between drug cost factors with satisfaction with BPJS services. Conclusions there is a meaningful relationship between the referral system, the speed of responding, the cost of the drug with satisfaction of BPJS services (JAMKESDA) in the Polyclinic of Taluk Kuantan Hospital in 2017, it is expected that Teluk Kuantan Hospital provides information to respondents regarding services using BPJS.

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Published

2023-04-25

How to Cite

Librianty, N. (2023). FAKTOR - FAKTOR YANG MENYEBABKAN KETIDAK PUASAN PASIEN BPJS (JAMKESDA) TERHADAP PELAYANAN BPJS DI POLIKLINIK RSUD TALUK KUANTAN TAHUN 2017. PREPOTIF : JURNAL KESEHATAN MASYARAKAT, 2(2), 55–56. https://doi.org/10.31004/prepotif.v2i2.257

Issue

Vol. 2 No. 2 (2018): Oktober 2018

Section

Articles

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Copyright (c) 2019 PREPOTIF : Jurnal Kesehatan Masyarakat

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