Matondang, W. M., Ginting, C. N. and Nasution, A. N. (2025) “An Analysis Of Factors Influencing Bpjs Patient Loyalty Based On Customer Satisfaction Theory At Bandung General Hospital Medan”, Jurnal Ners, 9(4), pp. 7147–7153. doi: 10.31004/jn.v9i4.51101.