MARDITAMA, Theresia; PRATIWI, Nur Pudyastuti; SAMOEDRA, Artarina D.A; TRISMIYANTO, Harun Heri; PRAYITNO, Arief; FITRIYANI, Sani; LATIFAH, Rika Nur; LOVA, Mesya Aura; SARI, Della Purnama. Ketepatan Penanganan Keluhan Terhadap Customer Value Creation Pada Pasien BPJS di RS X. Jurnal Ners, [S. l.], v. 10, n. 2, p. 3798–3805, 2026. DOI: 10.31004/jn.v10i1.52044. Disponível em: https://journal.universitaspahlawan.ac.id/index.php/ners/article/view/52044. Acesso em: 28 mar. 2026.