KUSUMADEWI, Arum Grahini; NASUTION, Sri Lestari Ramadhani; GIRSANG, Ermi; NASUTION, Ali Napiah. An Analysis Of Factors Influencing Bpjs Patient Loyalty Based On Customer Satisfaction Theory At Bandung General Hospital Medan. Jurnal Ners, [S. l.], v. 9, n. 4, p. 7131–7138, 2025. DOI: 10.31004/jn.v9i4.51016. Disponível em: https://journal.universitaspahlawan.ac.id/index.php/ners/article/view/51016. Acesso em: 1 apr. 2026.