Kusumadewi, A.G. et al. 2025. An Analysis Of Factors Influencing Bpjs Patient Loyalty Based On Customer Satisfaction Theory At Bandung General Hospital Medan. Jurnal Ners. 9, 4 (Oct. 2025), 7131–7138. DOI:https://doi.org/10.31004/jn.v9i4.51016.