Tingkat Kepuasan Pasien di Poli Gigi Puskesmas Padangsari Kecamatan Banyumanik Kota Semarang

Authors

  • Melly Presilia Universitas Dian Nuswantoro
  • Respati Wulandari Universitas Dian Nuswantoro
  • Eni Mahawati Universitas Dian Nuswantoro

DOI:

https://doi.org/10.31004/jn.v10i1.51408

Abstract

Puskesmas Padangsari, as one of the primary healthcare institutions, strives to provide services that meet the expectations of the community while also supporting the overall improvement of public health. All forms of optimal dental health services aim to meet the needs and expectations of patient satisfaction. The quality of service can be viewed as a parameter that reflects the interaction and relationship between consumer expectations and the performance results of the service provided.This research aims to determine the level of patient satisfaction at Puskesmas Padangsari. A total of 247 patients filled out the satisfaction questionnaire, and the results showed that 185 patients were very satisfied with the dental clinic service, 57 patients were satisfied, and 5 patients were less satisfied with the service provided at the dental clinic of Puskesmas Padangsari.

Downloads

Published

2025-11-20

How to Cite

Presilia, M., Wulandari, R., & Mahawati, E. (2025). Tingkat Kepuasan Pasien di Poli Gigi Puskesmas Padangsari Kecamatan Banyumanik Kota Semarang. Jurnal Ners, 10(1), 36–40. https://doi.org/10.31004/jn.v10i1.51408

Issue

Vol. 10 No. 1 (2026)

Section

Articles

License

Copyright (c) 2025 Jurnal Ners

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms: Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the works authorship and initial publication in this journal. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journals published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).