Dadang, Ali, Muriani Emelda Isharyani, and La Ode Ahmad Safar Tosungku. “Analisis Kualitas Pelayanan Pada Ritel Tradisional Dengan Metode Customer Satisfaction Index (CSI) Dan Retail Service Quality Scale (RSQS)”. Jurnal Teknik Industri Terintegrasi (JUTIN) 8, no. 3 (July 15, 2025): 3732–3742. Accessed December 6, 2025. https://journal.universitaspahlawan.ac.id/index.php/jutin/article/view/49761.