Mamonto, Muhammad Eko, and Suparjo Suparjo. “Penilaian Kinerja Dan Peningkatan Kinerja Mengggunakan Metode Balanced Scorecard (BSC) Dan Quality Functions Deployment (QFD) Di PT. Laksana Anda Jaya”. Jurnal Teknik Industri Terintegrasi (JUTIN) 6, no. 4 (October 30, 2023): 1531–1542. Accessed November 23, 2024. http://journal.universitaspahlawan.ac.id/index.php/jutin/article/view/17263.