DADANG, Ali; ISHARYANI, Muriani Emelda; TOSUNGKU, La Ode Ahmad Safar. Analisis Kualitas Pelayanan pada Ritel Tradisional dengan Metode Customer Satisfaction Index (CSI) dan Retail Service Quality Scale (RSQS). Jurnal Teknik Industri Terintegrasi (JUTIN), [S. l.], v. 8, n. 3, p. 3732–3742, 2025. DOI: 10.31004/jutin.v8i3.49761. Disponível em: https://journal.universitaspahlawan.ac.id/index.php/jutin/article/view/49761. Acesso em: 6 dec. 2025.