GERSON, Tarigan Ian; SAFAR, La Ode Ahmad; UTOMO, Dutho Suh. Analisis Kualitas Pelayanan dengan Metode Servqual (Service Quality) dan IPA (Importance Performance Analysis). Jurnal Teknik Industri Terintegrasi (JUTIN), [S. l.], v. 8, n. 2, p. 2104–2111, 2025. DOI: 10.31004/jutin.v8i2.45130. Disponível em: https://journal.universitaspahlawan.ac.id/index.php/jutin/article/view/45130. Acesso em: 5 dec. 2025.