PUTRA, Luis Fernando; WIDADA, Dharma; UTOMO, Dutho Suh. Evaluasi Kepuasan Pelanggan dengan Integrasi Metode Quality Function Deployment (QFD) dan Failure Mode And Effect Analysis (FMEA) (Studi Kasus: Kopiria Ahmad Yani Samarinda). Jurnal Teknik Industri Terintegrasi (JUTIN), [S. l.], v. 8, n. 2, p. 1573–1585, 2025. DOI: 10.31004/jutin.v8i2.42517. Disponível em: https://journal.universitaspahlawan.ac.id/index.php/jutin/article/view/42517. Acesso em: 5 dec. 2025.