SARI, Puspita; ZAMZANI, Muhamad Imron. Analisis tingkat kepuasan pelanggan terhadap kualitas pelayanan di mall x dengan metode Customer Satisfaction Index (CSI) (Studi kasus: PT. XYZ). Jurnal Teknik Industri Terintegrasi (JUTIN), [S. l.], v. 8, n. 1, p. 922–929, 2025. DOI: 10.31004/jutin.v8i1.40266. Disponível em: https://journal.universitaspahlawan.ac.id/index.php/jutin/article/view/40266. Acesso em: 5 dec. 2025.