SYAHPUTRA, Ivan; ISMIYAH, Elly; RIZQI, Akhmad. Analysis of Service Quality with Servqual Method and Importance Performance Analysis in PT. XYZ. Jurnal Teknik Industri Terintegrasi (JUTIN), [S. l.], v. 6, n. 4, p. 1129–1135, 2023. DOI: 10.31004/jutin.v6i4.20106. Disponível em: https://journal.universitaspahlawan.ac.id/index.php/jutin/article/view/20106. Acesso em: 29 apr. 2025.