Perancangan UI/UX Aplikasi Pemesanan Guna Mengurangi Antrian Pelanggan di Coffe Shop AMPM Reborn dengan Metode Design Thinking
DOI:
https://doi.org/10.31004/jutin.v9i1.52444Keywords:
UI/UX, Design Thinking, Coffe Shop, FigmaAbstract
AMPM Reborn, a coffee shop in Sidoarjo, faces recurring long queues during weekends, especially on Saturdays between 19:00–23:00. Customer waiting times reach 20–30 minutes, with queues extending up to 24 people, leading to reduced customer comfort and decreased service efficiency. This study aims to design a UI/UX website-based ordering system as a digital solution to streamline the ordering process and reduce physical queues. The research adopts the Design Thinking approach through the stages of empathize, define, ideate, prototype, and test, ensuring that the developed design aligns with user needs. A prototype was created using Figma and evaluated through usability testing to assess its effectiveness and ease of use. The results present an intuitive and efficient interface design that is expected to minimize waiting times and enhance overall customer satisfaction at AMPM Reborn.References
Aziz, F., Uki, D., Saputri, E., Khasanah, N., & Hidayat, T. (n.d.). Penerapan UI/UX dengan Metode Design Thinking (Studi Kasus: Warung Makan). In Jurnal (Vol. 5, Issue 1). http://ejournal.bsi.ac.id/ejurnal/index.php/infortech
Eka Maharani, O., Puspanantasari Putri, E., & Fajar Rosyidiin, A. (2025). Analisis Kebutuhan Tenaga Kerja Untuk Meningkatkan Output Produksi Loyang dengan Metode Stopwatch Time Study. 12(1), 318–324.
Fahmi, I., & Putri, E. P. (2025). Pengoptimalan Produksi pada Pembuatan Rak Piring Berdasarkan Studi Waktu Kerja. Jurnal Teknik Industri Terintegrasi, 8(3), 2576–2585. https://doi.org/10.31004/jutin.v8i3.46427
Husniyah, N., Guntara, R. G., & Jaelani, R. (2024). Redesign User Interface (UI) and User Experience (UX) of Ikan Giling Segar Website with Design Thinking Method to Increase User Interest. Jurnal Teknologi Informasi Dan Pendidikan, 17(2), 329–343. https://doi.org/10.24036/jtip.v17i2.843
Karima, N. S., Perdanasari, L., & Jember, P. N. (n.d.). Komputasi Digital IMPLEMENTASAI DESIGN THINGKING PADA UI/UX APLIKSAI PEMESANAN MAKANAN MELALUI WHATSAPP BUSINESS. In Jurnal Analisis (Vol. 9, Issue 1).
Shawenner, G., Okmayura, F., Angguni, M., & Syahputri, D. (n.d.). Implementasi Metode Design Thinking Dalam Perancangan UI/UX Pada Aplikasi “Resep Kita.”
Yanuar Ramdhan, M., & Diana Sholihati, I. (2024). Perancangan User Interface/User Experience Food Delivery App Dengan Menggunakan Metode Design Thinking (Vol. 13, Issue 1).
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Michellino Apriliandio Maanary, Erni Puspanatasari, Fajar Astuti Hermawati
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
