Assessment of Mental Workload among Consumer Packaging Operators in Palm Oil Mills using NASA-TLX
DOI:
https://doi.org/10.31004/jutin.v8i4.50607Keywords:
Mental workload, NASA-TLX, Consumer Packaging, Palm Oil MillsAbstract
The palm oil industry plays a vital role in the national economy through palm oil mills (POMs) that process fresh fruit bunches into crude palm oil and packaged products. The Consumer Packaging (CPC) department ensures product quality, yet its tasks requiring high accuracy, speed, and consistency may cause mental workload. This study assesses and analyzes the mental workload of Consumer Packaging (CPC) operators in a palm oil mill using the NASA-TLX method, involving eight respondents from the forklift, Samarpan machine, packing, and stuffing units. The results indicate an average NASA-TLX score of 82% (very high category), with effort identified as the dominant dimension (26%). Simulation of additional workers reduced workload to 59.6%. These findings highlight the importance of task redistribution, workplace improvements, and temporary contract workers to maintain productivity and operational sustainability.References
Abadi, W., & Riyanto, S. (2021). The Effect of Workload and Teamwork on Organizational Productivity. Jurnal Economic Resources, 4(2), 185–192. https://doi.org/10.33096/jer.v4i1.843
Adams, R., & Nino, V. (2024). Work-Related Psychosocial Factors and Their Effects on Mental Workload Perception and Body Postures. International Journal of Environmental Research and Public Health, 21(7), 1–13. https://doi.org/10.3390/ijerph21070876
Adriansyah, G., Pamungkas Daulay, H., Sarena, S. T., & Benjamin, T. M. P. (2023). PENGUKURAN BEBAN KERJA KARYAWAN FROZEN FOOD MENGGUNAKAN METODE NASA-TLX. JISO: Journal Of Industrial And Systems Optimization, 6(1), 25–32.
Albulescu, P., Macsinga, I., Sulea, C., Pap, Z., Tulbure, B. T., & Rusu, A. (2025). Short Breaks During the Workday and Employee-Related Outcomes. A Diary Study. Psychological Reports, 1–30. https://doi.org/10.1177/00332941251317632
Ali, D. N., Sutrisno, S., & Nugraha, B. (2024). Penilaian Beban Kerja Mental pada Staff Karyawan Gudang di PT. Pupuk Kujang Cikampek dengan Pendekatan Metode National Aeronautics and Space Administration-Task Load Index (NASA-TLX). Angkasa: Jurnal Ilmiah Bidang Teknologi, 16(1), 17. https://doi.org/10.28989/angkasa.v16i1.1877
Askafi, E., Mutiara, N., & Aquinas, F. (2025). Employee performance optimization through Smart Workload Framework: Full-Time Equivalent based analysis. Journal of Innovation in Business and Economics, 9(01), 43–54. https://doi.org/10.22219/jibe.v9i01.38655
Azhari, T. R., & Suparno, D. A. (2024). Analisis Beban Kerja Mental di Divisi OPJ Pada Perusahaan Jasa Telekomunikasi dengan NASA-TLX. Jurnal Penelitian Dan Aplikasi Sistem Dan Teknik Industri (PASTI), XVIII(3), 329–343. https://doi.org/10.22441/pasti.2024.v18i3.004
Azizah, F. N., Rinaldi, D. N., & Al-Muqaffa, F. W. (2025). Assessing Mental Workload of Automotive Factory Employees Using NASA-TLX and RSME Methods. Jurnal Ilmiah Teknik Industri (JITI), 24(1), 107–116. https://doi.org/10.23917/jiti.v24i1.8363
Carissoli, C., Negri, L., Bassi, M., Storm, F. A., & Delle Fave, A. (2023). Mental Workload and Human-Robot Interaction in Collaborative Tasks: A Scoping Review. International Journal of Human-Computer Interaction, 40(20), 6458–6477. https://doi.org/10.1080/10447318.2023.2254639
Dudija, N., & Putri, R. A. (2025). The Influence of Workload Towards Burnout Among Generation Z Employees in Indonesia: The Mediation Role of Work Stress. Journal of Economics, Business, and Accountancy Ventura, 27(3), 355–372. https://doi.org/10.14414/jebav.v27i3.4519
Ferwany, M., Hanafie, A., & Syarifuddin, R. (2024). PENJADWALAN SHIFT TENAGA KERJA MENGGUNAKAN METODE ALGORITMA TIBREWALA PHILIPE & BROWNE UNTUK MENINGKATKAN PRODUKTIVITAS KERJA (Studi kasus PT. JFC). Journal Industrial Engineering and Management (JUST-ME), 5(01), 27–36. https://doi.org/10.47398/justme.v5i01.58
Hidayat, A. W., Dwi Prakoso, A., Setianingsih, L. E., Hutagaol, K., Studi, P., & Kesehatan, A. (2024). EFEKTIVITAS PELATIHAN TIME MANAGEMENT DAN PENGATURAN SHIFT PADA PENGURANGAN BEBAN KERJA DAN STRES KERJA TENAGA KESEHATAN. Indonesian Journal of Health Research Innovation (IJHRI), 01(04), 243–249. https://doi.org/10.64094/njv44k75
Iwan, I., Sabilu, Y., & Hartoyo, A. M. (2025). HUBUNGAN MASA KERJA, DURASI ISTIRAHAT, KEBIASAAN MEROKOK DAN MUSCULOSKELETAL DISORDER (MSDS) DENGAN KELELAHAN KERJA PADA KARYAWAN PT. WIJAYA INTI NUSANTARA KENDARI. Indonesian Journal of Health Science, 5(1), 2025. https://doi.org/10.54957/ijhs.v5i1.1376
Lisnawati, E., & Alhidayatullah. (2023). Efektivitas Pelatihan dan Motivasi Kerja dalam Meningkatkan Kinerja Karyawan. Asset: Jurnal Ilmiah Bidang Manajemen Dan Bisnis, 6(2), 73–83. https://doi.org/10.24269/asset.v6i2.8182
Ramadhan, R. A., & Rochmoeljati, R. (2025). Optimization Of Production Employee Shift Scheduling Using The Simple Additive Weighting Method At PT Japfa Comfeed Gedangan. Jati Emas (Jurnal Aplikasi Teknik Dan Pengabdian Masyarakat), 9(1), 95–106.
Saddam Akbar, M., & Handayani, N. U. (2022). SPEKTRUM INDUSTRI NASA-TLX Assessment of Mental Workload in Manufacturing Industry. Spektrum Industri, 20(02), 1–14. https://doi.org/10.12928/si.v20i2.43
Saputra, R., Rahdiana, N., & Karnadi, K. (2025). Analysis of Employee Mental Workload Using The NASA-TLX Method (Case Study at PT. ABC). G-Tech: Jurnal Teknologi Terapan, 9(1), 551–562. https://doi.org/10.70609/gtech.v9i1.6536
Suwanto. (2023). The Influence of Job Training and Work Discipline on Employee Performance at PT Maju Lancar Sejahtera in the City of Depok. Sinergi International Journal of Management and Business, 1(3), 192–204.
Tajtibra, F., Putra, P. S., & Prihadianto, R. D. (2025). Comparative Analysis of Mental Workload in Industrial Engineering Laboratory Assistants Using the NASA-TLX Method. IJIEM - Indonesian Journal of Industrial Engineering and Management, 5(3), 904–915. https://doi.org/10.22441/ijiem.v5i3.25787
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Nadya Rishelin, Rahmi Elviana, Nadhilah Zahrina, Gustiarini Rika Putri, Annisa Rahma Sari
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
