Analisis Rencana Proses Picking pada Distrubution Center Toko X Menggunakan 5 Whys dan Siklus PDCA
DOI:
https://doi.org/10.31004/jutin.v8i4.47676Keywords:
Lean Logistics, PDCA, Picking ProcessAbstract
The Distribution Center (DC) of Toko X plays a crucial role in the logistics system of a minimarket retail company, ensuring the delivery of goods to branch stores. Despite having a structured picking process supported by pick-to-light technology, discrepancies in item quantities—referred to as picking variances—continue to occur. This study was conducted through direct observation and interviews with warehouse staff, followed by a root cause analysis using the 5 Whys method. The analysis revealed that the primary cause stems from human error, particularly non-compliance with standard operating procedures (SOPs) and the absence of regular performance evaluations for pickers. As a corrective measure, a continuous improvement approach based on the Plan-Do-Check-Act (PDCA) cycle was designed.References
Abushaikha, I., Salhieh, L., & Towers, N. (2018). Improving distribution and business performance through lean warehousing. International Journal of Retail & Distribution Management, 46(8), 780-800.
Bashir, H., Shamsuzzaman, M., Haridy, S., & Alsyouf, I. (2020). Lean warehousing: a case study in a retail hypermarket. IEOM Society International, 1599-1607.
Card, A. J. (2017). The problem with ‘5 whys’. BMJ quality & safety, 26(8), 671-677.
Čiarnienė, R., & Mančas, M. (2024). Application of Lean concept: the case of retail company. Public Security and Public Order, (35), 87-100.
Daweski, S. M., & Djumiarti, T. (2023). Strategi Pengendalian Kualitas PT YCH Indonesia Supply point Semarang Menggunakan Metode PDCA (Plan-Do-Check-Act): (Studi Kasus Pada Konsumen PT Sarihusada Generasi Mahardika). Sanskara Manajemen Dan Bisnis, 2(01), 35–50. https://doi.org/10.58812/smb.v2i01.209
Dewi, L. T., & Pangaribuan, L. V. (2019). Studi Kecelakaan Kerja Operator Mesin di Industri Pengolahan Kelapa Sawit: Investigasi dan Analisis Penyebab dengan Metode 5 Whys dan SCAT. Jurnal Ergonomi dan K3, 4(2), 10-16.
Dixit, A., Shah, B., & Sonwaney, V. (2020). Picking improvement of an FMCG warehouse: a lean perspective. International Journal of Logistics Economics and Globalisation, 8(3), 243-271.
Gairwyn, S. V., & Suryadi, A. (2025). ANALISIS PERSEDIAAN SPARE PARTS PADA STOCK MANAGEMENT MENGGUNAKAN METODE PDCA DAN KAIZEN DI PT X. Journal of Industrial Engineering and Operation Management (JIEOM), 8(1).
Lindawati, M. D., & Azwir, H. H. (2021). Peningkatan Efisiensi Tempat Penyimpanan Dokumen dengan Menggunakan Metode 5S dan Siklus PDCA di Industri Farmasi. J. INTECH Tek. Ind. Univ. Serang Raya, 7(2), 103-114.
Putra, S. A., & Abdul, F. W. (2021). Model Penerapan Metode Lean Terhadap Produktivitas Pada Proses Pergudangan Tahun 2020 (Studi Kasus di PT. Lazada Gudang Sunter). Jurnal Manajemen Logistik, 1(1), 116-125.
Sokovic, M., Pavletic, D., & Pipan, K. K. (2010). Quality improvement methodologies–PDCA cycle, RADAR matrix, DMAIC and DFSS. Journal of achievements in materials and manufacturing engineering, 43(1), 476-483.
Suherman, R. H., & Nawangpalupi, C. B. (2023). Penerapan Lean Manufacturing untuk Perbaikan Proses Inspeksi di Area Coordinate Measuring Machine. Journal of Integrated System, 6(1), 1–20. https://doi.org/10.28932/jis.v6i1.6159
Widodo, T., & Fardiansyah, I. (2019). Implementasi continuous improvement dengan menggunakan metode PDCA pada proses handover di warehouse PT. ABC. Journal Industrial Manufacturing, 4(1), 37-44.
Wronka, A. (2016). Lean logistics. Journal of Positive Management, 7(2), 55-63.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Retno Ulan Ndari, Juang Akbardin, Dwi Novi Wulansari
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
