Analisis Lean Service Menggunakan DMAIC untuk Mengurangi Waste pada Pelayanan di SAMSAT Bone Bolango
DOI:
https://doi.org/10.31004/jutin.v7i1.25036Keywords:
Lean Service; DMAIC; VSM; PAM; Fishbone.Abstract
SAMSAT Bone Bolango is one of the places providing services to the community in processing Motor Vehicle Tax. There are still many weaknesses in government public services, one of which is that the service system time is approximately 20-30 minutes. This research aims to identify waste and increase the productivity of the PKB service process at SAMSAT Bone Bolango. Based on results of service process flow mapping using Process Activity Mapping and Value Stream Mapping is known in total lead time service time was 1317.23 seconds and there was 54.45% non-value added activity time with the largest percentage causing waste, namely delay. From the results of the proposed improvements, a total lead time amounting to 861.74 seconds and enhancement Process Cycle Efficiency from 45.30% to 64.73%, this indicates that there has been an increase in company productivity after implementation lean service.References
Waha, G. G., Pangemanan, S. S., & Warongan, J. D. . (2019). Analisis Kualitas Pelayanan Sebagai Upaya Peningkatan Kepuasan Wajib Pajak Dalam Pembayaran Pajak Pada Uptd Samsat Tomohon. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(2), 2511–2520.
Harliwantip. (2014). Analisa Lean Service Guna Mengurangi Waste Pada Perusahaan Daerah Air Minum Banyuwangi. Spektrum Industri, 1-112.
Daulay, M., Amri, A., & Syukriah, S. (2021). Analisis Waste Pada Proses Pembongkaran Peti Kemas Dengan Pendekatan Lean Service Di Pt Pelindo I Cabang Lhokseumawe. Industrial Engineering Journal, 10(2). https://doi.org/10.53912/iej.v10i2.681
Mollah, M. K., Munir, M., Sari, A. W., Industri, J. T., Adhi, T., & Surabaya, T. (2018). Peningkatan Kualitas Pelayanan Dengan Metode Pendekatan Lean Service Di Perusahaan Jasa Transportasi (Studi Kasus?: Pt. Kai Daop 8 Surabaya). Seminar Nasional Sains Dan Teknologi Terapan VI, 593–598.
Rohani, J. M., & Zahraee, S. M. (2015). Production line analysis via value stream mapping: a lean manufacturing process of color industry. 2nd Internationals Materials, Industrial, and Manufacturing Engineering Conference (pp. 6-10). Johor: Elsevier B.V.
Lestari, F. A., & Purwatmini, N. (2021). Pengendalian Kualitas Produk Tekstil Menggunakan Metoda DMAIC. Jurnal Ecodemica: Jurnal Ekonomi, Manajemen, Dan Bisnis, 5(1), 79–85. https://doi.org/10.31294/jeco.v5i1.9233
Zulfikar, A. M., & Rachman, T. (2020). Penerapan Value Stream Mapping Dan Process Activity Mapping Untuk Identifikasi Dan Minimasi 7 Waste Pada Proses Produksi Sepatu X Di Pt . Pai. Jurnal Inovisi, 16, 13–24.
Nisa, F. (2018). Pendekatan Lean Service Dengan Metode Value Stream Mapping Untuk Meminimasi Waste Di Pt Expertindo Yogyakarta. Skripsi. Fakultas Teknologi Industri. Universitas Islam Indonesia :Yogyakarta
Irfan Koko Ardian, Kristanto Mulyono, & Susiyanti Nurjanah. (2020). Analisis Waktu Standar Pembuatan Fitting Elbow Pvc D 2 Inch Dengan Metode Stopwatch Time Study. JENIUS?: Jurnal Terapan Teknik Industri, 1(2), 67–76. https://doi.org/10.37373/jenius.v1i2.57
Ismawan, F., Hakim, L., & Teknik, F. (2020). Model Penentuan Quality Control Produksi Plate Menggunakan Metode Six Sigma dan Fuzzy FMEA (Studi Kasus Perusahaan Besi Plate). Seinasi-Kesi, November, 19–20.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Muh. Mahabbatullah Paramani, Stella Junus, Abdul Rasyid
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
