Penerapan Quality Function Deployment (QFD) dalam Upaya Peningkatan Kualitas Layanan Air Conditioner di CV. XYZ

Authors

  • Muhammad Fahruddin Univeristas Muhammadiyah Gresik
  • Akhmad Rizqi Program Studi Teknik Industri/Fakultas Teknik, Universitas Muhammadiyah Gresik
  • Moh Jufrianto Program Studi Teknik Industri/Fakultas Teknik, Universitas Muhammadiyah Gresik

DOI:

https://doi.org/10.31004/jutin.v6i4.20141

Abstract

This research focuses on the quality of service available at CV company AC service companies. XYZ, which is in Dukun District, uses the QFD (Quality Function Deployment) method using data processing from questionnaires, interviews and surveys. shows the customer's desire rating for the company to lower the marketed price slightly so that customers do not change to other services.

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Published

2023-10-20

How to Cite

Fahruddin , M. ., Rizqi, A. ., & Jufrianto, M. . (2023). Penerapan Quality Function Deployment (QFD) dalam Upaya Peningkatan Kualitas Layanan Air Conditioner di CV. XYZ. Jurnal Teknik Industri Terintegrasi (JUTIN), 6(4), 1136–1142. https://doi.org/10.31004/jutin.v6i4.20141

Issue

Vol. 6 No. 4 (2023): Oktober

Section

Articles of Research

License

Copyright (c) 2023 Muhammad Fahruddin , Akhmad Rizqi, Moh Jufrianto

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.